TERMS AND CONDITIONS
I retain copyright on all artwork produced and I reserve the right to use the artwork created on my website, for prints and promotional material. If you prefer to not have your commissioned artwork used for prints and/or promotional material, please make this known upon requesting your commissioned work.
A 50% non-refundable deposit is required to secure your spot in my waiting list. Clients will be advised of the approximate waiting period at the time of ordering. Portraits will not be considered “ordered” until the deposit has been received.
One week before I start work on your portrait I will invoice you for 50% of the remaining balance. The remaining balance will be invoiced upon completion and approval of the portrait and must be paid in full prior to your portrait being shipped.
Payments can me made securely online via Paypal.
Clients have a 7 day money back guarantee from the date of paying their deposit to cancel their order, in which they will receive a full refund. Cancellations must be made by email. Upon cancellation clients will lose their place in my waiting list.
If clients choose cancel their order once the 7 day period has passed since placing the deposit, the full deposit amount will be retained as loss of business, to cover the artist’s time, administration, emails, mock-ups, payment fees. Any additional payment made by the client will be refunded in full.
If clients cancel their order and work has commenced on the portrait, the deposit plus 25% will be retained to cover the artist time, administration, materials used.
Changes and rejection of finished portrait
On receiving an approved portrait, clients have 7 days to contact me about any required changes. If the portrait needs returning for alterations the client must cover the necessary shipping charges both ways.
If the client is still not happy with the finished portrait after changes have been made, clients will receive a full refund minus the deposit plus 25% of the balance. The refunded amount will be paid after the portrait has been returned to me.
Damage in Transit
My portraits are packaged extremely well. However in the unlikely event that damage occurs during transit, please send a photo of the damaged artwork immediately. The artwork must be returned to me. Upon receiving the damaged item, your new portrait will be added to my waiting list and I will create a new drawing at no additional cost.
Lead Time/Wait List
I often have a waiting list, and lead time will depend on the time of year and number of other portraits booked in my schedule. I will provide an estimated completion date upon receiving your request. I will try my best to accommodate any special request for specific dates (e.g. for a birthday).
Artwork is shipped worldwide via USPS, UPS or FedEx – whatever method is appropriate. US delivery can be expected in 3-7 working days. Worldwide deliveries can vary but can be expected within 3-15 working days.
VAT & Import Duty
All items for sale including commission are not subject to Value Added Tax. Payment of import duty may be required in some countries, which is the sole responsibility of the client.